Refund policy

1.RETURNS

You must submit a claim within 15 days of the delivery date.If there’s an issue with your product, please submit a claim through support@loporeaba.com. You’ll need your order number as well as the email address used to place the order.We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns, or exchanges of items that are damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Please note that customers are responsible for return shipping rates.

2.REFUNDS (IF APPLICABLE)

We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 – 10 business days for processing.
Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.
If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.

3. CANCELLATION

Cancellations must be made within 24 hours of order placement.

Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours.

Please note that all refunds will be processed within 24-48 hours before the refund reflects on the customer’s bank account.

3.LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@loporeaba.com

4.SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

5.GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.